Refund policy

REFUND + RETURN POLICY

I hope you love what you order from mgnoliasun. Because many items are handmade, made to order, limited-run or digital, return eligibility varies by product type. Please review the details below before purchasing.

Handmade + Made-to-Order Items

Made-to-order and personalized handmade items are created specifically for you and are generally final sale.

Please review sizing, color and product information carefully before placing your order. Because each piece is made by hand, small variations in stitching, placement, shape and other handmade details are expected and are part of what makes each piece unique.

If there is a problem with your order, please reach out. I always want to make things right when something has gone wrong on my end.

Ready-to-Ship Items

Unused, unworn ready-to-ship items may be eligible for return within 14 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused and in its original condition.

Please contact emily@mgnoliasun.com before sending anything back. Returns sent without prior approval may not be accepted.

Unless the item arrived damaged, defective or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Digital Products + Sewing Patterns

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are final and non-refundable once delivered or accessed, except where otherwise required by law.

Please review the product description and file requirements carefully before purchasing.

If you experience an issue accessing or downloading your files, please contact emily@mgnoliasun.com and I’ll be happy to help.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or you received the wrong item, contact emily@mgnoliasun.com as soon as possible with your order number and photos of the issue.

If the issue was caused by an error on my end, I’ll work with you to arrange an appropriate replacement, repair or refund.

Exchanges

Because inventory is produced in small batches and many pieces are made to order, I cannot guarantee exchanges.

If you need a different size or have another concern, please reach out and I’ll let you know what options are available.

Refunds

Once an approved return is received and inspected, you’ll be notified of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Shipping charges are non-refundable unless the return is the result of an error by mgnoliasun.

Questions?

Questions about an order or whether something is eligible for return? Please contact:

emily@mgnoliasun.com